Quality guarantee - 1 year peace of mind

At Pica Paris, we pride ourselves on the quality and durability of our jewelry. That’s why we offer a 1-year warranty on all of our collections. You can buy with confidence, knowing that your jewelry is protected against any manufacturing or material defects for 1 year from the date of purchase.

Warranty conditions:

The warranty covers manufacturing defects and material issues.

The warranty does not apply to damage caused by:

Improper and abusive use of products.

Improper use and maintenance.

Normal wear and tear.

Accidents.

Any intentional or accidental modification of the product.

Any attempt at repair.

Breakage or deterioration of an element of the jewelry.

Claim:

For any complaints, please contact us by email at the following address "contact@picabijoux.com" specifying your order number, a detailed description of the problem encountered, as well as one or more photos detailing precisely the defect observed.

Upon receipt of your complaint, we will review your case and provide you with a response as soon as possible. Please do not return the jewelry without confirmation from us; otherwise, we reserve the right to return it to you.

Please note that shipping costs are the buyer's responsibility.

We are committed to providing you with a worry-free shopping experience and stainless steel jewelry that you can enjoy for years to come. If you have any questions or concerns, our customer service team is here to help.