At Pica Paris, we want to offer a satisfactory shopping experience to our customers. If for any reason you are not completely satisfied with your purchase from our site, we are here to help. Please read our detailed refund policy below:
General refund conditions:
Refund requests must be made within 14 days of the date of purchase.
The returned item must be in its original condition, unused, undamaged and in its original packaging.
Personalized or final sale items are not eligible for refund unless there is a defect or error on our part.
Reimbursement request process:
Please contact us at contact@picabijoux.com to request a refund. Please include your order details, including order number, product name, and the reason for your refund request.
Our customer service team will review your request and provide you with the necessary instructions for returning the item.
Return fees:
The costs of returning the item are the responsibility of the customer, except in the event of a defect or error on our part.
Items that cannot be returned or refunded:
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to error on our part.
Any item that has been delivered more than 14 days ago.
Refund processing:
Once we receive the returned item and verify its condition, we will send you an email to notify you of our decision on whether to approve or reject your refund request.
Refunds will be made to the original payment method used during purchase, unless you specify otherwise.
Reimbursement period:
Please allow 5-7 business days from receipt of the returned item for the refund to be processed.
Processing times may vary depending on your financial institution: If you have not yet received your refund, please first check your bank account again or, if necessary, contact your bank.
If despite all these steps you still have not received your refund, please contact us at this address: contact@picabijoux.com
Trades:
We undertake to replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same item, please send us an email to the following address: contact@picabijoux.com
Defective items will be collected and replaced at our expense.
We are committed to resolving any issues with your purchase and providing a fair refund within our policy.
If you have additional questions or need assistance, please do not hesitate to contact our team via chat or email. We are here to help you!
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